What We Collect and Why We Collect It
When you create an account with us, we collect your name, email address, phone number and date of birth. When you deposit using bKash, Nagad or Rocket, we record the transaction reference and wallet number linked to that payment — we do not store your mobile
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banking PIN or full account credentials. We also collect device identifiers, browser type and session activity logs so we can keep your account secure across the phone or browser you use most. If you contact our support team, the conversation content is stored to help us
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resolve follow-up queries accurately. We use this data to verify your identity, process withdrawals back to the correct bKash, Nagad or Rocket wallet, detect suspicious activity and improve how the platform runs on mobile. We do not sell your personal data to third parties. Some service
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providers — such as payment processors and fraud-screening tools — receive limited data under strict confidentiality agreements. Your data is held only as long as your account remains active or as required under applicable law. Availability of our services and the scope of data processing depends
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on your local law and the eligible regions where you access our platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.